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Process
01
Initial Contact
The sales process begins when a potential customer contacts the company, whether through a phone call, email, or in-person visit. It’s essential to respond promptly, answer any questions, and schedule a consultation if necessary.
02
Consultation & Needs Assessment
During the consultation, it’s crucial to understand the customer’s specific needs, preferences, and budget. Ask questions about their space, the style they want, and any functional requirements (e.g., storage, layout, material preferences). This helps determine the best cabinet solutions for them.
03
Design & Proposal
Next, present design options aligned with the customer’s vision, including digital mockups or in-person suggestions. Provide a detailed proposal with pricing, materials, and delivery times.
04
Product Selection
Once the customer is happy with the design and proposal, guide them through selecting the materials, finishes, and any additional features (like hardware or customizations) that align with their vision.
05
Final Agreement
After finalizing the details, provide a contract outlining the scope of work, payment terms, timelines, and any warranties or guarantees. It’s important to be clear and transparent about every aspect of the project to avoid misunderstandings.
06
Installation
Once the order is placed, schedule the installation with the customer. Ensure that the team is professional, punctual, and equipped to handle the installation with care and precision.
07
Follow-up & Customer Satisfaction
After installation, follow up with the customer to ensure they are satisfied with the final result. Address any concerns or issues promptly and offer post-installation support if needed.